The service I received from I.T.Alive during the past week was excellent. I had to upgrade my operating system from MS XP to MS Windows 7; clean my hard drive of malware and viruses and create a backup of my hard drive. I also needed to retain my MS Outlook email system and migrate all my old email folders and keep my search engine favourites. They were extremely helpful and patient of my lack of computer skills. Their knowledge of and ability with computers is incredible.